Refund and Returns Policy

 

At MyGlowng, your satisfaction is very important to us. Please read our return policy carefully:

 

We accept returns on skincare products that are unopened, unused, and in their original packaging within 7 days of delivery.

Once returned items are inspected and approved, you will receive either a replacement or store credit.

 

If you receive a wrong or damaged item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement at no cost to you.

 

For hygiene and safety reasons, all ingestible products (including collagen supplements, teas, and powders) are final sale and cannot be returned or exchanged.

Skincare items that have been opened, used, or tampered with are also non-returnable.

Sale items, gift cards, and promotional items are final sale.

 

Customers are responsible for the cost of return shipping, except in cases where we shipped the wrong or damaged item.

 

Refunds (if applicable) will be issued as store credit or to your original payment method within 7–14 business days after inspection.

 

If you have any questions about your order, please contact our customer care team:

 myglowng@gmail.com, shop@myglowng.com

 WhatsApp: 081-6682-4741