Frequently asked questions

Are MyGlow products safe for all skin types?
Yes. Most of our products are formulated to suit all skin types, but we recommend a patch test first if you have very sensitive skin.

Can I use MyGlow products while pregnant or breastfeeding?
Yes, but always check with your doctor. Our Rosewater, Soothing Creamy Gel, and Deep Moisturising Cream are pregnancy-safe. Avoid strong exfoliants unless cleared by your doctor.

Do your products contain steroids, hydroquinone, or mercury?
No. MyGlow products are free from harmful bleaching agents. We use natural extracts, safe actives, and dermatologist-approved ingredients only.

What does the MyGlow Black Soap treat?
It helps with acne, bacne, scars, dullness, excess oil, and uneven skin tone. It also gently exfoliates and repairs the skin barrier.

Is the Black Soap safe for the face?
Yes, but if you have very sensitive skin, start by using it 2–3 times a week and follow up with a moisturizer.

Can I use the Black Soap daily?
Yes. Many customers use it morning and night, but balance it with a soothing toner and moisturizer if your skin is prone to dryness.

What’s the difference between the Lightening Black Soap and the Brightening & Firming Black Soap?

• Lightening Black Soap → Made with mulberry extract, alpha arbutin, licorice, and lemon peel. Best for people who want to be visibly lighter and fade hyperpigmentation.
• Brightening & Firming Black Soap → Made with kojic acid, licorice, lemon peel, camwood, Turkish coffee grains, honey, and goat milk. Designed to brighten, firm, treat acne, and repair the barrier. Best for people who want an even glow and firmness

What’s the difference between your collagen powders?
3-Peptide Complex → Supports joints, skin elasticity, and post-workout recovery.
Fish & Elastin Collagen → Anti-aging, firms and plumps skin.
Marine Hydrolyzed Collagen → Boosts hydration, hair, nails, and skin glow.

How long before I see results with collagen?
Most GlowTribe members notice results within 3–6 weeks of consistent use.

Can men take your collagen?
Absolutely! Collagen supports healthy skin, joints, hair, and nails in both men and women.

What’s the difference between the Deep Moisturising Cream and the Bitter Almond Moisturising Milk?

Deep Moisturising Cream → A rich but not overly thick formula with ceramides + hyaluronic acid. Provides deep hydration and barrier repair, making it ideal for very dry, sensitive, or stressed skin. Gives long-lasting comfort without feeling greasy.

Bitter Almond Moisturising Milk → Lightweight, silky formula with almond extract. Absorbs quickly, delivers instant hydration with a dewy, glass-skin effect, and doubles as a perfect primer under makeup. Leaves skin soft, radiant, and smooth throughout the day.

What is the Soothing Creamy Gel used for?
It calms irritated, inflamed skin (great for acne flare-ups), hydrates with hyaluronic acid, and repairs with ceramides, madecassoside, and beta-glucan.

Which products are best for teenage acne?
Our Teen 101 Glow Routine:
Black Soap → Pore Tightening Toner (or Rosewater) → Niacinamide + Zinc Serum. Simple, gentle, and effective.

How do I build a simple MyGlow routine?
Morning:
Cleanse (Black Soap) → Rosewater/Soothing Toner → Serum (Niacinamide or Eye Care) → Deep Moisturising Cream/Moisturising Milk → Sunscreen.

Night:
Cleanse → Pore Tightening Toner (2–3x/week) → Hydrating Serum / Soothing Gel → Deep Moisturising Cream.

Do I need sunscreen with your products?
Yes, especially if you’re using exfoliating actives like AHA, BHA, or kojic acid. Sunscreen prevents dark spots and protects your results.

What’s the Niacinamide + Zinc Serum for?
It reduces excess oil, tightens pores, calms breakouts, and strengthens the skin barrier.

What does the Eye Care Serum do?
Formulated with caffeine and Vitamin C, it helps reduce dark circles, puffiness, and tired-looking eyes, while hydrating the delicate under-eye area.

Can I layer your serums together?
Yes. For example, Niacinamide + Zinc in the morning, and the Exfoliating Red Serum 2–3 times a week at night. Always moisturize after.

What’s the difference between Sun Cream and Sun Lotion?
Sun Cream → Thicker, richer texture. Better for dry or sensitive skin, provides a moisturizing feel and longer-lasting coverage.
Sun Lotion → Lighter texture, spreads easily, more suitable for normal to oily skin and for everyday layering under makeup.

What’s the difference between your sunscreen options, especially the targeted Sun Serums?
Magic Sun Serum (Oily/Acne-Prone Skin) → Lightweight, mattifying, controls shine while protecting. Doesn’t clog pores.
Magic Sun Serum (Dry/Sensitive Skin) → Hydrating, nourishing, adds moisture while protecting. Leaves skin soft and dewy.
Classic Sun Creams & Lotions → General all-skin use, available in richer cream or lighter lotion textures depending on skin type.

What’s the difference between the Pore Tightening Sebum Balancing Toner and the Soothing Creamy Toner?

Pore Tightening Sebum Balancing Toner → Exfoliating formula (6% AHA + BHA with glycolic, lactic, and salicylic acids). Helps unclog pores, balance oil, reduce blackheads, and refine skin texture.

Soothing Creamy Toner → Hydrating, non-exfoliating formula with calming ingredients. Best for sensitive, irritated, or inflamed skin when you want comfort and barrier repair without acids.

Can I use both toners?
Yes. Use Rosewater or Soothing Creamy Toner in the morning or on sensitive days, and the Pore Tightening Toner at night or 2–3 times a week.